Derby City Gaming
Frequently Asked Questions (FAQs)
We certainly miss the fun and exciting times with our guests like you and are looking forward to being able to enjoy everyone’s company again soon. Your wellness and safety are our top priorities so while we are temporarily closed, we have compiled a list of FAQs that hopefully address some of the questions and concerns you may have at this time.
Q. When will Derby City Gaming reopen?
A. We currently do not have a reopen date, but as soon as our government and regulatory leaders determine a reopen schedule and method, we will provide details to our guests. Please stay connected with us on our Facebook Page for the latest details as they become available.
Q. What will happen to my Players Club Tier Status Points?
A. We will postpone Tier downgrades until January 1, 2021. Your Players Club Tier Status Points will not expire or change during our temporary closing.
Q. Will my Historical Racing Machine Points or Comp Dollars expire?
A. No. If any available HRM Points or Comp Dollar balances you had as of our closure date expired during our closure, they will be made available once we reopen. Visit the Players Club upon reopening for assistance.
Q. What happens to my drawings entries?
A. All drawing promotions scheduled during our closure date have been canceled. However, entries you may have earned for a canceled drawing will be added to a future drawing or promotion once we reopen.
Q. What will happen to my birthday promotion?
A. Qualifying guests will have this promotion available to them for up to 30 days after re-opening.
WIN/LOSS Statements & W-2G Requests:
Q. How can I request my Win/Loss statement or W-2G during the closure?
A. Derby City Gaming Players Club Members who need a copy of their 2019 W2G tax form or a 2019 Win/Loss Statement should email us at [email protected]
In your email, please include your complete name and address as it appears on your photo ID and a telephone number where we can reach you if necessary. If you have your Derby City Players Club Card number handy, please include it too.
Please allow 5 to 7 business days for requests to be processed.
Due to our temporary closure, we are not taking requests over the phone. We apologize for any inconvenience this may cause.
Thank you for your patience as we work through this process together.