Temporary Closure Frequently Asked Questions (FAQs)

Derby City Gaming
Reopening
Frequently Asked Questions (FAQs)

Q. What happened to my Free Play and other offers during the closure?
A. Any previous Free Play, Dining or similar offers you may have received that expired during our closure will not be available for redemption. New offers will be issued based on your most recent qualified play, and other factors which may include social distancing limitations and occupancy limits.

Q. What will happen to my Players Club Tier Status Points?
A. We will postpone Tier downgrades until January 1, 2021. Your Players Club Tier Status Points will not expire and will be extended by the length of our closure.

Q. Will my Historical Racing Machine (HRM) Points or Comp Dollars expire?
A. No. If any available HRM Points or Comp Dollar balances you had expired during our closure, they will be made available once we reopen. Visit the Players Club upon reopening for assistance.

Q. What happens to my drawings entries?
A. All drawing promotions scheduled during our closure date have been canceled. However, entries you may have earned for a canceled drawing will be added to a future drawing or promotion once we can offer such a promotion.

Q. What will happen to my birthday promotion?
A. Qualifying guests will have this promotion available to them for up to 30 days after re-opening.

 

WIN/LOSS Statements & W-2G Requests:

Q. How can I request my Win/Loss statement or W-2G during the closure?
A. Derby City Gaming Players Club Members who need a copy of their 2019 W2G tax form or a 2019 Win/Loss Statement should email us at [email protected]

In your email, please include your complete name and address as it appears on your photo ID and a telephone number where we can reach you if necessary. If you have your Derby City Players Club Card number handy, please include it too.

Please allow 5 to 7 business days for requests to be processed.