Derby City Gaming
Frequently Asked Questions (FAQs)
Q. What happened to my Free Play and other offers during the closure?
A. Any previous Free Play, Dining or similar offers you may have received that expired during our closure will not be available for redemption. New offers will be issued based on your most recent qualified play, and other factors which may include social distancing limitations and occupancy limits.
Q. What will happen to my Players Club Tier Status Points?
A. We will postpone Tier downgrades until January 1, 2021. Your Players Club Tier Status Points will not expire and will be extended by the length of our closure.
Q. Will my Historical Racing Machine (HRM) Points or Comp Dollars expire?
A. No. If any available HRM Points or Comp Dollar balances you had expired during our closure, they will be made available once we reopen. Visit the Players Club upon reopening for assistance.
Q. What happens to my drawings entries?
A. All drawing promotions scheduled during our closure date have been canceled. However, entries you may have earned for a canceled drawing will be added to a future drawing or promotion once we can offer such a promotion.
Q. What will happen to my birthday promotion?
A. Qualifying guests will have this promotion available to them for up to 30 days after re-opening.
Q. Is Center Bar open?
A. Yes, Center Bar has reopened for beverage service.
Q. Are Lil’ Wagners & Railbirds still open?
A. Yes, both Lil’ Wagners & Railbirds are open with full menu.
Q. Can you smoke at Derby City Gaming?
A. Not inside the building, however, we do have designated outdoor smoking areas available for our guests.